Refund Policy

If you have any questions, please feel free to contact us.

Please check your item(s) upon delivery, if there is an issue with your order, such as damaged, defective, or incorrect items, please contact us by email within 3 days.

For every purchase, we offer full-service support for the customers, because our goal is to make customers satisfied with the purchase.

(Please note that this policy only applies to items purchased from https://www.carlinkitlife.com, we cannot provide after-sale service if you purchased from Amazon or other stores.)

Email:carlinkitlife@gmail.com

Return Policy

  • Please note that we can process returns and refunds only for items purchased from carlinkitlife.com.
  • Returns must be applied for within 30 days of receiving.
  • If your car models is in our list of compatible models and the product cannot work with your car, we will guarantee a refund of the product fees, after we receive the returned item without being damaged or tarnished.
  • In case of no fault of the seller, if you need to return or exchange, you will be responsible for the Shipping fee and 19% of the order price, which is not less than $15.
  • Expedited Express Shipping is additional service, and we won't refund the fees.
  • To be eligible for a return, please contact us first carlinkitlife@gmail.com.

Refund Policy

  • If the item is proven not to support your vehicle and it is in our list of compatible models, we will guarantee a refund of the item, after we receive the returned item without being damaged or tarnished.
  • If the returned item is not in its original condition, including damaged, in an unsellable condition or missing parts for reasons NOT due to our cause, will be charged a restocking fee at our discretion.
  • If your return is not due to our error, we will deduct the shipping costs and 19% of the total purchase cost from your refund.
  • We'll notify you via e-mail or message of your refund once we've received and processed the returned item.
  • You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return. It may take some time for the bank to process the refund. If you haven’t received a refund for a while, first check your bank account again, contact the credit card company or the bank for further check.
  • More than 30 days after the purchased day is not eligible for a refund under terms of our program.

Exchange

  • According to the12-Month Warranty policy, if there is any quality problem, we will exchange the item for you.
  • If 12-months have passed by since your purchase date, unfortunately, we cannot offer you a exchange.

Non-Returnable Items

We don't accept returns or refunds to the following conditions:

  1. Don't accept return or refund unless the item is demaged by non-human factors.
  2. If the returned goods are not in their original condition, including with scratches, damaged, unsalable, or missing parts not caused by seller, it will not be exchanged or refunded.
  3. Shipping and Customs Duties will not be refunded.
  4. Don't accept refund if there is no sellers' fault.

Return Process

  1. If you need to return or exchange an item, please contact us in a week carlinkitlife@gmail.com.
  2. We will respond quickly(please allow 1 to 3 business days for processing) with instructions for how to return items from your order
  3. Once your return is received and processed the returned item, we will send you an email to notify you that we have received your returned item. We will also notify you of the money of your refund.
  4. Within 7 to 14 business days after we receive your return, you can expect a refund in the same form of payment as the original purchase. It may take some time for the bank to process the refund. If you haven’t received a refund for a while, first check your bank account again, contact the credit card company or the bank for further check.
  5. You need to pay the shipping fee of return.

Cancel Orders

  • If you want to cancel your order for some reason, you have to contact us within 12 hours, please provide your order number and state the reason, so the warehouse can hold the fulfillment process and be able to refund you before the parcel is shipped. Otherwise, once the order is shipped, we will not be able to accept cancellation of your order.